Your Experience Matters
I am committed to providing ethical, respectful services reflective of my professional standards.
Clients have the right to access their health care records, ask questions about their care, and raise concerns when needed.
You are welcome to review these policies or reach out to me directly for assistance.
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Open communication and collaboration are cornerstones of Dr. Porter’s practice.
To provide feedback on services, please feel free to reach out directly to Dr. Sarah Porter at any time. You have a right to have your complaints heard and resolved in a thoughtful, timely manner.
Under House Bill 4224 (89th Regular Session) and Section 181.105 of the Texas Health and Safety Code, behavioral health providers licensed in Texas are required to make the following consumer information publicly available.
Consumers have the right to:
Request access to their health care records from the licensee.
Contact the Texas Behavioral Health Executive Council (BHEC). To learn more about the complaint process relevant to Texas-licensed behavioral health providers, please visit BHEC’s Discipline and Complaints page. BHEC can provide guidance on whether a concern involves professional misconduct and explain the complaint process. To familiarize yourself with the code of ethics and scope of licensing regulations, you may review the Consolidated Rulebook for Psychology.
File a consumer complaint with the Office of the Attorney General’s Consumer Protection Division. To learn more about your consumer rights, click here.
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You have the right to request a copy of your mental health care records by submitting a written request to the practice directly. Requests may be made via the secure client portal, email, or mail to Dr. Sarah Porter at 7421 Burnet Road, #330, Austin, TX 78757.
Records will be provided in accordance with state and federal law, including applicable privacy regulations. Therapists are required to retain your records for seven years after services end. Administrative fees may apply as permitted by law.
If you have questions about accessing your records, please contact Dr. Sarah Porter for assistance.
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The No Surprises Act is a federal law that requires therapists to give clients who are paying out of pocket an upfront estimate of their expected costs. This protects you from receiving a surprise bill for therapy services.
What is a Good Faith Estimate?
You have the right to a Good Faith Estimate for your therapy costs. A Good Faith Estimate is a document that clearly lists the costs of your therapy services. This includes the cost per session and the expected number of sessions in a year.
Who is this for?
This estimate is for you if you are:
Uninsured.
Insured but not planning to use your health insurance for therapy services.
How does the estimate work?
It's just an estimate. A Good Faith Estimate is not a contract. Your actual total cost will depend on how many sessions you attend and the type of services you receive.
I will talk with you about your treatment goals and how many sessions may be helpful. If your needs change or your services change significantly, we will discuss how your estimate will change.
I will provide your Good Faith Estimate in writing.
What if my bill is much higher than the estimate?
If you receive a surprise bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the charges.
Where can you get more information?
For questions or more information about your right to a Good Faith Estimate or how to dispute a bill, visit the Centers for Medicare & Medicaid Services page about no surprise bills.
You can also contact the CMS No Surprises Help Desk at 1.800.985.3059.
What if I have more questions?
Please contact Dr. Sarah Porter.